Privacy Policy
You should know exactly what happens to the details you send us. This policy explains how Abacus Blue handles information shared through booking forms, phone calls and email for pool services in Dubbo.
Last updated: 2 June 2025. We may revise this policy when our practices or applicable requirements change.
Information We Collect
We ask for details that help us understand the pool, arrange a visit and complete the work. Only what we need.
You choose what to share.-
Contact details
Your name, phone number and email address let us confirm bookings, reply to questions and send service updates.
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Pool and property details
We may record the service address, pool type and access instructions so a visit can be planned and carried out safely.
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Service preferences
Preferred visit times, servicing frequency and the work you have requested help us schedule the right service.
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Enquiry and service records
We keep relevant phone, email and website enquiry details, along with notes about work completed and follow-up agreed with you.
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Payment and invoicing
Payment information is handled through the agreed invoicing or payment process. Please use the payment instructions provided rather than sending card details in a general enquiry.
How Your Information Is Used
We use your details to organise and provide the pool care you ask us to carry out. Here is what that means in practice.
No selling or trading.- Schedule and complete pool services We use the property address and access notes to arrange a visit and carry out the requested work.
- Confirm bookings and prepare quotes Your contact details let us check timing, clarify the job and respond to a quote request.
- Send service notes and agreed reminders We may share a service summary or a plan reminder where you have agreed to receive it.
- Maintain useful property records Service history helps us keep track of recurring needs, previous work and details relevant to future visits.
Storage, Security and Sharing
We take reasonable steps to protect the records we hold and limit access to people who need the details to handle your service.
Access is kept limited.- Booking and service records are kept in business systems or files with access limited to authorised people.
- We may give relevant job details to a technician or contractor who needs them to complete work at your property.
- We do not disclose your information for another party's marketing without your consent.
- Information may be disclosed where required or authorised by law, or where needed to meet a legal obligation.
Retention, Access and Correction
We keep information while it is useful for providing services and managing our records. You can ask us to check what we hold.
We’ll review your request.Service and contact records are generally retained while a service relationship is active and for as long afterwards as needed for business records, legal obligations or handling a dispute. We review records and remove or de-identify information that is no longer reasonably needed, where practical.
You can ask for access to personal information we hold about you or request a correction if something is inaccurate or out of date. We may need to confirm your identity before acting on a request.
We handle requests within a reasonable timeframe and in line with applicable Australian privacy requirements, including the Australian Privacy Principles where they apply.
Privacy Questions and Contact
Contact Abacus Blue if you have a question, want to access or correct your information, or have a concern about how it has been handled. We’ll review it and respond directly.
We’re ready to review it.We consider privacy concerns under the Australian privacy requirements that apply to our business and the information involved.